Services

Six jobs every live product needs done. We do all of them.

Take the whole set or only the parts you need. Each one comes with clear responsibilities, a runbook and a line in your monthly report.

Hosting, traffic and uptime

Your product stays reachable, fast and recoverable. We run it where it lives today, or move it somewhere better with a written plan.

What we do

Servers, web server and deployment pipeline
DNS, CDN and edge protection (for example Cloudflare)
TLS certificates renewed before they expire
Outside-in uptime checks with alerts
Nightly backups, with restores actually tested
Traffic and capacity watched, scaled before it bites

What you get

A hosting map: what runs where, and who pays for it
Release, rollback and restore steps written down
Uptime and incidents in your monthly report

Security

Good security for a small product is mostly discipline: patch, limit access, keep secrets secret, and know what you'll do when something goes wrong.

What we do

Operating system and dependency updates on a schedule
Least-privilege access, reviewed every quarter
Secrets kept on the server or in a vault, never in code or chat
Security headers, rate limits and firewall rules
Login and admin activity watched for anything unusual

What you get

An access register: who can reach what
A written incident plan, and a report after any incident
A vulnerability contact for your users

Admin and user management

The everyday requests that pile up in an inbox: new accounts, locked-out users, role changes, "how do I…?". We handle them the way you'd want them handled.

What we do

Sign-up approvals, invites and roles
Password, login and account issues
Feature switches per user or group
First-line user support by email or chat
Data requests (access, correction, deletion) handled with you

What you get

Agreed rules for who gets what access
Support volumes and themes in your report
Problems users keep hitting, raised as fixes

SEO and visibility

Technical SEO that search engines and people both reward: fast pages, clean structure, accurate metadata and nothing broken. No link schemes, no ranking guarantees.

What we do

Google Search Console and Bing Webmaster Tools
Sitemaps, robots rules and canonical addresses
Titles, descriptions and social sharing cards
Structured data (schema.org)
Page speed and Core Web Vitals
Broken links and indexing problems fixed

What you get

An SEO baseline audit at handover
Search visibility trends in your report
A short, ranked list of what to improve next

Invoicing and payments

Whether your product charges its users or you bill your own clients, we set up and run the billing. The money always goes into your account, never ours.

What we do

Payment provider set-up on your account (for example Stripe or Paddle)
Plans, prices, receipts and renewal reminders
Invoices raised and sent on schedule
Payments matched, failed payments followed up
Refunds and disputes handled under your rules

What you get

A monthly billing summary for your accountant
Clear records of every refund and exception
No access to move money out of your account

Deliverables and reporting

You should never have to ask what we did this month. Every client gets the same plain-English report, on a date you can plan around.

Your monthly report

Uptime, incidents and what we changed
Security updates applied and access changes
Users, support requests and themes
Search visibility and page speed
Billing summary
Recommendations, with effort and cost

Always available

The runbook and change log
The access register and hosting map
Agreed deliverables tracked to a date

Not sure which parts you need?

Tell us about the asset and what keeps going wrong. We'll suggest the smallest set that fixes it.

Send a brief How a handover works